Profile
Hi, I'm Jake Biddlecome.
I run the full technology and operations stack for a staffing company — leading enterprise system migrations, building AI automation, managing M365 and AWS infrastructure, and owning compliance across HR, payroll, and IT — while shipping the internal tools that make it all work.
Recent Work
AI-Powered Tools Platform
Built a 55+ tool internal platform on Python/FastAPI serving 6 departments — deployed on Render with live MySQL via SSH-tunneled RDS.
Designed AI-powered resume screening using GPT-4.1-mini with structured JSON output for hospitality position matching across 17 job types.
Automated MSP compliance monitoring with background schedulers that poll a production SQL database every 15 minutes and dispatch alerts via Microsoft Graph API.
Built a real-time Shift Risk Dashboard with a weighted risk-scoring algorithm querying live event, shift, and employee data.
Skills
Leadership & Technical
Management & Operations
Technical Tools
Domain Knowledge
- Sales & Marketing Ops
- HR & Onboarding
- Payroll Compliance
- State & Federal Regulations
- Staffing & Recruiting
- Business Development
- IT Systems Administration
- Vendor Evaluation & Selection
- Cost Cutting Strategies
- SOP Development
- Training & Adoption Programs
- Internal Tool Development
- Offshore Team Management
- Exchange Online & SharePoint
- MFA & Conditional Access
- Cloud Cost Optimization
- Security Monitoring & Incident Response
- Data Governance
- Certification & Workforce Compliance
- Business Process Automation
Projects
Key Programs & Initiatives
Technical Programs
GPT-powered tool accepting PDF, DOCX, or images; returns structured JSON scoring across 17 hospitality positions.
Real-time fill-rate tracking and avg time-to-fill metrics powered by live SQL queries across 6 joined tables.
A 2,292-line SQL-to-Excel report engine for timesheet verification, scheduled vs. worked hours, and cancellation analysis.
Real-time risk scoring for understaffed events using a weighted algorithm — color-coded by urgency.
Financial P&L tool calculating billing, gross pay, and MSP fees per client with drill-down breakdowns.
Operations & Compliance
Led the transition from PayrollCentric and Clickboarding to ADP, consolidating payroll and onboarding into a unified, scalable system across thousands of employee records.
Built and own the full M365 security posture — Exchange Online, SharePoint, Entra ID, MFA, Conditional Access policies, mail flow, and security incident response.
End-to-end certification management: research requirements, build programs in GoLive, write instructions, estimate pay, create forms, and automate assignment, completion tracking, and compliance reporting.
Engineered data governance and synchronization across GoLive, Dash, ADP, and Agile1 — auditing employee profiles, address changes, statuses, and payroll records to ensure cross-platform integrity.
Established standards for pay rates, reimbursements, and wage/hour law compliance. Built reporting for MSPs, state pay data (CRD/EEOC), garnishments, and subpoenas.
Direct oversight of all external software and service providers — evaluating ROI, negotiating licensing, and identifying cost-saving opportunities across the technology stack.
Portfolio
Screenshots
Led a major program to consolidate legacy HR systems (PayrollCentric, Clickboarding) into a single ADP Enterprise environment. This included migrating data for thousands of employees, establishing new payroll compliance standards, and building an automated reporting architecture for state and federal requirements.
A mapping tool designed to manage thousands of open shifts by location. This assists our staffing team in optimizing travel logistics, ensuring shift coverage across broad regions, and visualizing employee density relative to client needs.
An advanced financial tool that provides deep insights into profit and loss. It automates complex calculations across clients and departments, allowing for immediate identification of cost-saving opportunities and margin optimization.
Leveraging historical sales data and trend analysis to drive growth. This tool helps the business development team identify high-value targets and monitor sales health across the entire client portfolio.
Built a concierge tracking web app from scratch to automate recruiting, reduce manual follow-ups, and train the recruiting team. The system saved hours each week and made the outreach process consistent across the team.
Developed a metrics app that gave the entire company real-time visibility into sales and staffing performance. Weekly leaders and client trends were surfaced automatically so teams could react faster and focus on the right accounts.
Experience
Career Snapshot
-
PRISM Talent Group
Chief Technology Officer
2026 – Present
- Own technology strategy and the full engineering roadmap as CTO — architecting and building the company's core talent platform from the ground up on Python/FastAPI with a live MySQL backend.
- Designed and shipped an AI-powered candidate-matching and resume-screening engine using structured LLM output (OpenAI / Anthropic), scoring applicants against open roles to accelerate placement and cut manual screening time.
- Built automated recruiting workflows — candidate outreach, status handoffs, and concierge-style tracking — that make the pipeline consistent across the team and eliminate hours of manual follow-up each week.
- Established the cloud and data foundation end-to-end: AWS infrastructure, deployment pipelines, database design, and real-time dashboards giving leadership live visibility into pipeline health and placement metrics.
- Integrated AI across the recruiting stack and set the standards for data governance, security, and system reliability that the platform runs on.
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Culinary Staffing Services
Senior Technical Programs Manager
May 2019 – 2026
- Own the full technology and operations stack — spanning software development, Microsoft 365 global administration, AWS cloud infrastructure, HRIS management, compliance, and business intelligence across a 65–80 hr/week scope equivalent to 4–5 specialized roles.
- Built and maintain a 55+ tool internal platform on Python/FastAPI serving 6 departments, reducing HR labor by 97% through automation of recruiting, scheduling, compliance, and reporting workflows.
- Led ADP Enterprise payroll migration from PayrollCentric and Clickboarding — managing data governance, configuration, and compliance for thousands of employee records; ongoing ownership at 6–8 hrs/week.
- Serve as Microsoft 365 Global Administrator — owning Exchange Online, SharePoint, Entra ID, MFA, Conditional Access, mail flow, license lifecycle, and security incident response for the entire organization.
- Administer AWS infrastructure (EC2, S3, RDS, backups, snapshots, and auto-scaling) and manage Render platform deployments; responsible for cloud cost optimization and uptime.
- Manage offshore Smartline Core development and operations team — coordinating technical assignments, priorities, and code review oversight.
- Designed and deployed AI automation integrating OpenAI, Anthropic, and Jotform APIs; administer ChatGPT Business workspace and Anthropic platform for the organization.
- Built certification automation program from scratch: research requirements, create GoLive programs, write instructions, estimate pay, build forms, and automate assignment, tracking, and compliance reporting.
- Developed and maintain management dashboards and KPI reporting across recruiting, staffing, sales, and operations — with live data from GoLive, Dash, ADP, Agile1, and internal MySQL databases.
- Own labor compliance reporting including state pay data (CRD/EEOC), MSP audits, garnishments, and subpoena processing; established wage/hour standards and payroll audit frameworks.
-
Bradco Kitchen + Design
Showroom & Project Manager
Aug 2016 – May 2019
- Managed end-to-end kitchen and bath remodel projects from client consultation through installation, coordinating vendors, contractors, and timelines across multiple concurrent projects.
- Drove showroom sales and client relationships, consistently meeting revenue targets while managing complex, multi-phase project scopes.
- Oversaw vendor selection, pricing negotiations, and order management for materials and custom cabinetry across a high-volume project pipeline.
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Auster Rubber Company
Inside Sales & Project Manager
Jun 2016 – Jul 2017
- Managed B2B customer accounts and sales pipeline for industrial rubber products, coordinating custom orders and delivery timelines with manufacturing.
- Handled project scoping, quoting, and fulfillment for clients across multiple industries, ensuring on-time delivery and accuracy on technical specifications.
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Crossroads Trading Company
Store Manager
Dec 2011 – May 2016
- Managed full store operations including staffing, scheduling, inventory, merchandising, and P&L performance for a high-volume retail location.
- Hired, trained, and developed a team of 15+ employees; established operational SOPs that improved consistency and reduced shrink.
- Consistently ranked among top-performing stores in the regional district for revenue and customer satisfaction metrics.
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AmeriCorps NCCC
Wildland Firefighter FFT2
Nov 2010 – Nov 2011
- Served on a national service team deployed across the western U.S. for wildland fire suppression, disaster relief, and community development projects.
- Operated in high-pressure, rapidly changing field conditions requiring strong teamwork, communication, and adaptability.
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